Diagnostics and Support

Export Logs

Open Settings → Diagnostics, find Export Logs, and click Export. Use Show in Finder to locate the resulting archive.

The export includes available app logs from the current launch and up to two previous launch sessions, plus system information. It can help explain recording, model, network, permission, and delivery errors.

Review the archive before sharing it. Diagnostics can include configuration, file paths, and request or error details relevant to the problem.

Copy System Info

Use Dashboard → Copy System Info for a quick configuration summary. Include your app version, Mac model, selected transcription and enhancement models, and which permissions are granted when relevant.

Contact Support

Use the website's contact page or email support@tryvoiceink.com. Explain what you did, what you expected, and what happened. Include the Mode, whether recording or imported files were affected, and the exact error if one appeared.

The documentation's Ask AI sidebar can answer questions about these docs. If it does not resolve the issue, its support actions let you prepare an email or copy the conversation. Review the text before sending; copying or drafting a message does not send it automatically.

This documentation assistant is separate from the Mac app's Assistant Mode, which uses the enhancement provider configured in a Mode.